Customer Support

Welcome to the Customer Support page for FX Sentinel. Our goal is to ensure you have a seamless and reliable experience using the app. If you need assistance, you will find all available support resources below.

Contact Support

If you are experiencing issues, have questions, or need help with your subscription, you can contact our support team anytime:

Email: FX Sentinel Support

Business Hours:
Monday–Friday, 9:00 AM – 6:00 PM (Central Time)

Frequently Asked Questions

1. Subscription Billing

How do I manage or cancel my subscription?
What happens if my payment fails?
How do monthly and annual plans differ?

2. App Functionality

Why am I not receiving alerts?
How do I refresh exchange rate data?
Why am I seeing inaccurate or delayed price information?

3. Troubleshooting

How to fix login or authentication errors
How to resolve data connection issues
Steps to clear cached data or reinstall the app

Technical Support

If the app crashes, behaves unexpectedly, or displays error messages, please include the following in your email:

Your device model (iPhone, Android, etc.)
Operating system version
App version number
A description or screenshot of the issue

Providing this information helps us resolve your issue as quickly as possible.